Owner FAQs

Find answers to frequently asked questions about property management. Get quick solutions to common issues and concerns.

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What services do you offer?

We offer a comprehensive range of property management services, including marketing, tenant screening, rent collection, maintenance, accounting, eviction, lease management, and 24/7 support.

How do you screen tenants?

Our tenant screening process includes background checks, credit checks, rental history verification, employment verification, and reference checks to ensure we find reliable and responsible tenants.

How do you handle maintenance requests?

Tenants can submit maintenance requests through our online portal. Our team promptly addresses these requests and coordinates with trusted vendors to ensure timely and high-quality repairs.

What is your rent collection process?

We offer multiple rent payment options, including online payments, direct deposits, and automated reminders. Our system tracks all payments and provides detailed reports to property owners.

How do you handle lease renewals and terminations?

We manage the entire lease lifecycle, from drafting and renewals to terminations. Our team ensures all lease agreements comply with legal requirements and handles all communication with tenants.

What are your fees?

Our fees vary based on the services provided and the size of your property. Please contact us for a detailed quote tailored to your specific needs.

How do you handle tenant disputes?

We mediate tenant disputes professionally and fairly. Our team communicates with both parties to resolve issues amicably and ensures that all actions comply with legal requirements.

What is your process for handling evictions?

Our eviction process is conducted in compliance with all legal requirements. We handle everything from serving notices to representing you in court, ensuring a smooth and efficient process.

How do you ensure my property is well-maintained?

We conduct regular inspections and perform preventive maintenance to keep your property in excellent condition. Our team promptly addresses any maintenance issues reported by tenants.

Can I access my property’s financial reports online?

Yes, property owners can access detailed financial reports through our online portal. These reports include income statements, expense reports, and other financial documents.

How do you market vacant properties?

We use a combination of online listings, social media marketing, and professional photography to attract high-quality tenants quickly. Our marketing strategies ensure maximum exposure for your property.

What is your policy on rent increases?

Rent increases are implemented in compliance with local regulations and lease agreements. We communicate with tenants in advance and provide the necessary documentation for rent adjustments.

How do you handle late rent payments?

We have a structured process for handling late rent payments, including sending reminders and applying late fees as outlined in the lease agreement. We work with tenants to resolve payment issues promptly.

What is your process for tenant evictions?

Our eviction process is conducted in compliance with all legal requirements. We handle everything from serving notices to representing you in court, ensuring a smooth and efficient process.

How do you handle tenant complaints?

We take tenant complaints seriously and address them promptly. Our team investigates the issue, communicates with the tenant, and takes appropriate action to resolve the complaint.

What types of properties do you manage?

We manage a variety of properties, including single-family homes, multi-family units, apartments, and commercial properties. Our services are tailored to meet the specific needs of each property type.

How do you determine the rental price for my property?

We conduct a thorough market analysis to determine the optimal rental price for your property. This includes evaluating comparable properties, current market trends, and the unique features of your property.

Do you offer property inspections?

Yes, we conduct regular property inspections to ensure your property is well-maintained and to identify any potential issues early. We provide detailed inspection reports to property owners.

How do you handle security deposits?

We collect and manage security deposits in compliance with local regulations. At the end of the lease, we conduct a move-out inspection and return the deposit, minus any deductions for damages or unpaid rent.

What is your process for lease renewals?

We manage the entire lease renewal process, including communicating with tenants, preparing renewal documents, and ensuring compliance with all legal requirements. We aim to minimize vacancies and retain quality tenants.

How do you handle property maintenance?

We have a network of trusted vendors and contractors to handle property maintenance. Tenants can submit maintenance requests through our online portal, and our team coordinates the repairs promptly.

Can I access my property information online?

Yes, property owners have access to an online portal where they can view financial reports, lease agreements, maintenance requests, and other important information about their property.